Blue Mountain Help Center

Nov 29, 2023 2:00pm ET.       60 minutes

Center of Excellence Help Center

At Blue Mountain, we are committed to our Life Science customers’ success.  As part of that commitment, we provide our customers with reliable solutions, and unwavering support throughout their journey with us. Introducing the Blue Mountain Help Center, your all-in-one access to a wealth of product-related and technical information, and seamlessly integrated in-app, web, and email support channels.

Join us for a webinar, provided exclusively to Blue Mountain RAM customers to explore the Help Center. In this interactive webinar, we will discuss the following:

- How to access the Help Center
- What information is available in the Help Center
- How to query the Help Center to find the specific answers that you are looking for


Margaret R. Shillinger, Product Manager of the Center of Excellence
Maggie is the Product Manager of Blue Mountain's Center of Excellence, our learning and knowledge center. In Maggie's current role, she oversees the development and growth of customer enablement offerings, including self-service support resources; electronic learning labs; and customer certifications.

Ginny Lee, Director of Professional Services, Blue Mountain
Ginny has over 20 years experience in the life science industry.  She spearheads strategic initiatives, optimizing implementation, project management and education services for GMP compliance.  Leading the Delivery Services and Customer Success teams, Ginny's expertise benefits Blue Mountain's extensive customer base.  With 8 years at Blue Mountain and prior roles at pharmaceutical giants like Merck and GlaxoSmithKline, Ginny brings a wealth of experience to her role.  

Cathy Wong, Product Marketing Strategist, Blue Mountain
Cathy leads Product Marketing at Blue Mountain.  During her 20 years of experience in the healthcare and life science industry, she has led a variety of different areas including strategy, partnerships, product, clinical,  pricing and customer success.

Join the Blue Mountain Help Center Webinar